Tzunami Support

Issue: In some cases, after performing an export from Documentum using the Tzunami Documentum Exporter, some errors might occur when trying to download fi...

If you are having difficulties sending files to our Support inbox, since they are too large, or blocked by your e-mail provider, you can send it to our dr...

Sometimes when loading a license file, you will get the following error: If a user has modified the License file and then loaded the licensing file, an e...

The error "Failed getting license details from licensing service" means that Deployer cannot communicate with the Licensing Service to get the li...

The error “License action counter has illegal value” usually indicates that the license file was modified from the outside, or has been corrupted.   T...

These logs are located within the Tzunami Exporter Installation Directory.  The default path for the Exporter Installation folder is as follows: C:\Progra...

The Export logs can be found in the location where you saved your Tzunami Export, during last step of the export process. The location you've entered u...

The project logs are instantly created when you create a Tzunami Deployer Project.  The Log files will be found in the directory where you save your Deploy...

The Remote Service logs are located in the Remote Service installation folder.  The default path for the Remote Service installation folder is as follows: ...

Please follow the given steps and send the Challenge Key from the licensing service console along with a screenshot of the remaining license and locked lice...