Troubleshooting

How to use the Item Processor when items are failing in Documentum Exporter
Issue: In some cases, after performing an export from Documentum using the Tzunami Documentum Exporter, some errors might occur when trying to download ...
Mon, 19 Sep, 2016 at 11:56 AM
Problem sending your files to support@tzunami.com?
If you are having difficulties sending files to our Support inbox, since they are too large, or blocked by your e-mail provider, you can send it to our dr...
Mon, 19 Sep, 2016 at 11:56 AM
What does the "Failed to Open License" error mean?
Sometimes when loading a license file, you will get the following error: If a user has modified the License file and then loaded the licensing file...
Fri, 18 Nov, 2016 at 7:00 PM
What does the error "Failed getting license details from licensing service" mean?
The error "Failed getting license details from licensing service" means that Deployer cannot communicate with the Licensing Service to get the l...
Sun, 18 Dec, 2016 at 10:28 AM
What does the error “License action counter has illegal value” mean?
The error “License action counter has illegal value” usually indicates that the license file was modified from the outside, or has been corrupted.   T...
Mon, 19 Sep, 2016 at 11:57 AM
Where do I find the Exporter Installation Logs?
These logs are located within the Tzunami Exporter Installation Directory.  The default path for the Exporter Installation folder is as follows: C:\Prog...
Mon, 19 Sep, 2016 at 11:58 AM
Where do I find the Exporter Logs?
The Exporter logs can be found in the location where you saved your Tzunami Export, during last step of the export process. The location you've ente...
Fri, 18 Nov, 2016 at 6:59 PM
Where do I find the Project Logs?
The project logs are instantly created when you create a Tzunami Deployer Project.  The Log files will be found in the directory where you save your Depl...
Fri, 18 Nov, 2016 at 6:58 PM
Where do I find the Remote Service Logs?
The Remote Service logs are located in the Remote Service installation folder.  The default path for the Remote Service installation folder is as follows...
Fri, 18 Nov, 2016 at 6:53 PM